MobiiSpy makes sure that you get the most out of your mobile phone monitoring software. That’s why, we have compiled all the frequently asked questions and answered them precisely. Skim through the questions that relate to your problem or query and get your issues resolved in a jif!

General Questions

In order to remotely monitor your children or employees’ phone or tablet, you need to buy the MobiiSpy mobile spy software online. After buying the software, install it on the targeted device. You will then be able to remotely monitor all their device usage and location status.

Yes, it is absolutely legal to use MobiiSpy mobile spy software to:

Monitor your children under 18 years of age.
Track your employees through their company-owned mobile phones or tablets.
***Please note that by informing staff before installing MobiiSpy on your employees’ devices, and by having them accept this as part of using the company-owned devices you will ensure that the company will not run into any legal problems.***

However, we are not entitled to give substantiated legal advice concerning the peculiarities of local laws. In most cases, it is the federal and/or state violation of the law to install surveillance software onto a mobile phone or other device for which you do not have proper authorization. You are required to notify users of the device that they are being monitored. Failure to do so is considered to be your own responsibility and the installation is undertaken at your own risk.

MobiiSpy runs perfectly well on all iPhones, iPads, Android Smartphones and tablets. Check out the Compatibility page to see the complete list of phones and tablets compatible with MobiiSpy mobile monitoring software.

Yes, MobiiSpy is 100% invisible and stays hidden on the phone or tablet that it is installed on. Also, it will not appear in the installed apps list on the targeted phone or tablet.

Using MobiiSpy is simple; just install the software once on the Smartphone or tablet you want to monitor and check all of the phone or tablet usage data and location statuses from your own computer or phone.

MobiiSpy is the most trusted and advanced mobile phone spy software that secretly records and uploads all data and location status on the targeted phone or tablet it is installed in and uploads it to an online database that can be viewed by the person doing the surveilling.

Purchase - related Questions

It usually takes a few minutes to receive the email confirming your purchase and installation instructions. However, if you fail to receive the email within 24 hours of the purchase, we recommend that you contact one of our Customer Support agents immediately

Please note that the MobiiSpy software does not get shipped. As soon as your payment is processed, you will get a confirmation email with the software’s downloading link. You can instantly download the software once you’ve received the email.

You are entitled to a refund if you are not satisfied with MobiiSpy software within the first 10 days of your purchase. All refunds will be in accordance with our refund policy. However, refunds can be avoided if you request professional help from our Customer Support. Please note that after the initial 10 days, no refund cases related to the general satisfaction will be entertained. For all refund and no-refund cases, please visit our Refund Policy page.

No, MobiiSpy’s name will not appear on your credit card statement. All MobiiSpy purchases will be charged as, “Serfolet Ltd”

As you make the purchase, be assured that all your credit card details are absolutely safe with MobiiSpy. You will be redirected to 100% safe and secure checkout.

You will get the email containing your link to download the software and installation instructions right after your order gets confirmed and your payment is processed.

You can buy MobiiSpy mobile spy software by clicking on the ‘buy now’ button scattered through the Site. You can also buy MobiiSpy software by clicking here.

NO. You can buy MobiiSpy from any available device. Make sure you have the Apple ID and password of the targeted device if the device is an iPhone or iPad.

Subscription-related Questions

As your subscription ends, you will receive a reminder to renew it. However, your credit card will not be auto-charged.

Yes, you can upgrade your subscription at any time.

Not at the moment, but you can always check in with one of our Customer Support agents.

No, you can only monitor one phone with one MobiiSpy purchase. If you want to monitor more than one phone or tablet simultaneously, you will have to buy separate subscriptions. However, you can install the application multiple times in case of phone theft or upgrade.

Installation-related Questions

You can uninstall the MobiiSpy software from the target phone or tablet by contacting one of our Customer Support agents.

No, it is not possible to uninstall the software on the target phone or tablet without your consent.

Yes, you can reinstall the software on the target phone in case it gets stolen or replaced as long as your subscription is valid. However, only one device can be monitored under one license or subscription at a time.

Yes, you can install the MobiiSpy software on as many Smartphones and tablets as you want, as long as you buy separate subscriptions for each device. As a rule of thumb, you can only monitor one device under one license or subscription.

You will need to have physical access to the target phone or tablet. You will also need to know any passwords, pass codes, etc. to unlock the phone or tablet. You can start the installation process once you are ready

After buying the MobiiSpy software, you will receive installation instructions via email. You can install the software by following the instructions or you can visit our How to Install guide.

You can contact one of our Customer Support agents to be guided through the subscription cancelation and deactivation procedure. All your data will be erased permanently from our servers once you deactivate your account.

Functionality-related Questions

You can uninstall the MobiiSpy software from the target phone or tablet by contacting one of the Customer Support agents.

We are constantly working to make sure MobiiSpy is compatible with the latest OS upgrades and normally announce compatibility within days of a new OS being launched. That said, you can always check with a MobiiSpy Customer Support agent to make sure.

Yes, you will receive MobiiSpy updates from time to time. You will have to reinstall the application on the target phone or tablet to get the best experience.

Once you log into your MobiiSpy Control Panel, you can check all uploaded data categorized under relevant tabs. Navigate within the tabs to check phone call logs, SMS, IM chats, web browsing data and location stats.

Yes, you can remotely monitor target phones or tablets from your own phone. However, for the best monitoring experience, we do not recommend monitoring via phone.

No, there is no data upload limit and you can enjoy unlimited storage on your MobiiSpy Control Panel.

All post backup text messages, SMS and iCloud messages can be accessed with MobiiSpy even if they are deleted from the target device. Any data that is deleted prior to backup cannot be retrieved.

Data that’s recorded from the target device will be uploaded to your MobiiSpy account every 24 hours after the last backup on iCloud. Data on iCloud is backed up automatically if the device is connected to WIFI, locked and plugged in. Recorded data will display after 3 automatic backups. To check the last back up details: settings→ iCloud→ Storage and Backup→ Last Backup

You can start monitoring by logging into your MobiiSpy account. Your MobiiSpy account details will be emailed to you once you make the purchase.

Trusted by Thousands of Families and Businesses Across the World


Teens lie about their whereabouts


Of parents use the phone to monitor their child’s location.


Teens have sent their nudes via instant messengers.


Parents monitor child’s phone contents.

Track Your Childs and Employees in 3 Simple Steps:

MobiiSpy makes it super easy for you to keep a monitor on your children and employees anywhere and all the time. Follow these steps and simplify all your tracking needs.

Install And Set Up FREE

Download MobiiSpy and install the Mobile Spy Software into the phone you wish to monitor. MobiiSpy's installation process is a breeze and fast, just the device connected to the internet. Note! If the monitored cell phone is an Android device it will need to be Root to use FULL features.

Start Monitoring!

Open MobiiSpy on the target phone and Login via your account to start tracking. Simply log in to your Control Panel to start tracking sms, calls recorder, track GPS location, URL history, hack whatsapp, viber, facebook messages and more.

Buy MobiiSpy

You can purchase MobiiSpy software directly from our website. Select the package that's perfect for your needs and complete the order form. Once your payment is made, your account license is auto upgrade and you'll receive account license via email.
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