Refund Policy

 

Refund Policy

您购买和使用MobiiSpy软件是由该政策规定,,en,请,因为它对于您的购买描绘您的权利,在完成订单前仔细阅读,,en,包括任何必要的限制和例外,,en,通过将订单与MobiiSpy,,en,您同意,您的订单将通过这一政策来管理,,en,退款条件,,en,受这些退款政策条件,,en,你可能有资格获得全额退款,,en,中,,en,从日起的购买前提是你的理由不同意下面列出的退款政策条件相矛盾,,en,之后的退款期结束后不退款将发行,,en,退款可以仅应用于主,,en,第一,,en,MobiiSpy订阅购买,,en,你的钱可能只有一次退还,,en,如果你买另一MobiiSpy订阅在稍后的时间,,en. Please read it carefully before completing your order as it delineates your rights with regard to your purchases, including any essential restrictions and exclusions. By placing an order with MobiiSpy, you agree that your order shall be governed by this policy.

Refund Conditions

Subject to these Refund Policy conditions, you may be eligible for a full refund within 10 days starting from the date of your purchase provided that your reasons don’t contradict with the Refund Policy Conditions outlined below. No refund will be issued after the refund period is over.
The refund may be applied only to the primary (first) MobiiSpy subscription purchase. Your money may be refunded only once. If you buy another MobiiSpy subscription at a later time, 这不会受到退款,,en,一般准则,,en,如果你不完全满意您的购买的MobiiSpy软件,,en,你可以有资格获得全额退款,,en,根据下面列出的退款条件从购买之日起,,en,我们深信,最能退款,如果你从我们的客户支持请求专业人士的帮助来避免,,en,认购延长/自动更新不予退还,,en,部分退款条件,,en,如果MobiiSpy客户打造的退款请求。,,en,购买,,en,部分退款将作出,如果你的情况符合下述条件之一,,en,如果客户不愿意越狱目标iPhone,即使他们的设备越狱可用,,en,退款,,en,其购买量将被处理,,en.

General Guidelines

If you are not fully satisfied with your purchase of MobiiSpy software, you can be eligible for a full refund within 10 days starting from the date of its purchase according to the Refund Conditions outlined below. However, we are convinced that most refunds can be avoided if you request professional help from our Customer Support.
Note: Subscription Prolongation/Automatic Renewals are Non-refundable

Partial Refund Conditions

If an MobiiSpy customer makes a refund request within 10 days of purchase, a partial refund will be made if your case meets one of the conditions mentioned below:

  • If the customer is unwilling to Jailbreak the target iPhone even when a Jailbreak for their device is available, a refund of 70% amount of their purchase will be processed.
  • 如果客户无法或不愿根目标Android装置,以获得应用程序的全部功能,,en,如果目标手机或平板电脑上的操作系统不兼容和/或从我们的网站上提到的不同,,en,然后退还,,en,如果目标手机或平板电脑进行切换/更换,客户不再拥有对它的访问,,en,如果目标手机已经恢复到原始出厂设置和客户不再有权访问它,,en,如果客户不再能够访问到目标手机的其他任何无法解决的问题,,en,如果客户拒绝接受关于他们的问题,我们的客服提供的援助或指导,,en,发生是由于大多数Android设备上固件设置这个问题,,en, a refund of 70% amount of their purchase will be processed.
  • If the target phone or tablet has an operating system that is not compatible and/or is different from that mentioned on our website,then a refund of 60% amount of their purchase will be processed.
  • If the target phone or tablet is switched/replaced and the customer no longer has access to it, then a refund of 50% amount of their purchase will be processed.
  • If the target phone has been reset to the original factory settings and the customer no longer has access to it, then a refund of 50% amount of their purchase will be processed.
  • If the customer no longer has access to the target phone for any other unresolvable issue, then a refund of 50% amount of their purchase will be processed.
  • If the customer refuses to accept assistance or guidance provided by our Customer Support regarding their issue, a refund of 60% amount of their purchase will be processed.
  • If the customer intended to use MobiiSpy to record calls on iOS, a refund of 60% amount of their purchase will be processed.
  • If the customer is dissatisfied with MobiiSpy due to any other general issue, a refund of 60% amount of their purchase will be processed.

No-Refund Conditions

No refund can be granted to MobiiSpy customers in case their reasons for a refund request are completely beyond our control. The reasons can be the following:

  • Other personal reasons (“I’ve changed my mind”, “I’ve made a purchase by mistake”, etc.).
  • The target phone does not have the Internet access any longer (cellular data plans expiration, temporary service interruptions, roaming-related problems etc.).
  • The customer is no longer subscribed to the MobiiSpy plan at the time of refund request.
  • The customer does not follow the installation guidelines provided by our Customer Support.
  • The customer intended to monitor web activities of non-standard web-browsers, except for “Internet” (Android OS) and Safari (iOS).
  • The customer intended to monitor web browsing conducted in Private or Incognito mode.
  • The application works in “Stealth/Undetectable” mode, meaning no trace of activity is left behind anywhere on the device. No other signs of the application can be referred to “Stealth/undetectable” mode or considered a reason for a refund.
  • The target device uses any other operating system except for iOS or Android versions that are listed in the Compatibility section.
  • Customer refuses to update the application after the technical issues have been resolved successfully.

Disclaimer

Call Recording

If you experience one-sided recording, the issue is not occurring due to MobiiSpy. This issue occurs due to the firmware settings on most Android devices. 固件禁用设备的麦克风API时的目标用户进行/接收呼叫,,en,这使得记录片面,,en,在这种情况下,,en,我们不能保证通话录音功能将其工作设备,因为不同的服务提供者在不同设备上的自定义固件设置上,,en,如果您在使用我们提到我们的网站兼容,但在设备上的应用程序仍无法取得通话双方在您的记录,,en,我们可以为您提供您的订购价值的延伸,,en,您购买的金额,,en,或退款,,en,您购买的金额将被处理,,en,你仍然可以保持应用程序,并将其用于其他提供的功能,,en,越狱,,en,你的目标iOS设备需要进行越狱安装MobiiSpy,,en. This makes the recording one-sided.

In this case, we cannot guarantee which device the call recording feature will work on because different service providers have custom firmware settings on different devices.

If you are using our application on a device mentioned as compatible on our website but are still unable to get both sides of the call in your recording, we can offer you an extension on your subscription worth 30% amount of your purchase. Or a refund of 30% amount of your purchase will be processed. You can still keep the app and use it for other offered features.

Jailbreak

Your target iOS device needs to be Jailbroken to install MobiiSpy. 确保你的设备已经购买MobiiSpy之前已经越狱,,en,生根,,en,您的Android设备需要植根获得MobiiSpy的全部功能,,en,请确保您访问我们立即购买页面,看看哪些功能需要生根,,en,退款程序,,en,您可以发送您的退款请求支持部门,,en,退款决定通常是,,en.

Rooting

Your Android device needs to be Rooted to obtain full functionality of MobiiSpy. Make sure you visit our Buy Now page to see which features require Rooting.

Refund Procedure

You can send your refund request to Support Department at contact@MobiiSpy.com. The refund decision is usually

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